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1) |
What is HKshop.com? |
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We have ten years experiences in international trading (worldwide). The fast-growing capacity of Internet let us to be part of it. We established our "We do the shopping for you" online shopping methodology in year 2000. We provide an innovative shopping solution to people all over the world. |
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What is the different between other online shopping websites and HKshop.com? |
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Most of the online shopping websites have their classified products listed in their websites. We don't provide our shopping service in this way. Our innovative shopping solution provides 100% freedom of your own choice. |
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3) |
Can I order anything I like in Hong Kong? Anything? |
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Yes, we have no restriction on your submission. However, we reserve the right to reject your submission.
* Don't request any illegal and impossible items. That is only our restriction. |
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How many items I can order every time? |
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No restriction. Just submit whatever you like. If we have any difficulties, we will contact you. |
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5) |
How much do you charge? |
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There are two primary charges:-
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25% service charge (25% of the item value, it is flat rate). |
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Registered Shipping charge (US $3 - $25 normally, it depends on the shipping weight) |
For Example:-
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i) Original Price of item |
US$ 100.00 |
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ii) 25% Service Charge (our charge) |
US$ 25.00 |
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iii) Registered Shipping charge (US $3 - $25 normally) |
US$ 5.00 |
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iv) Any other charges (No!!) |
US$ 0.00 |
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Your Total Payment: |
US$ 130.00 |
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6) |
How long will you take to send me a quotation via email? |
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Quotation will be sent to you in 7 days.
** We reserve the right to
reject any items we are not interested or no information. No quotation
will be provide without notice.
If you
haven't received our quotation in 7 days, please don't wait for our
reply. |
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7) |
How can I arrange payment? |
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After we accept your order, you will receive our e-mail including our quotation and payment instruction in 1-7 days.
You can select your payment methods from our two options:-
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Method 1) |
We accept Visa or Master Card online payment through PayPal. |
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(www.paypal.com). |
Method 2) Wire Transfer (or Electronic Transfer) through your local bank.
Method 3) Paid by Bank Deposit (Hong Kong and Macau only).
Detail please refer to our "How to Pay" section. |
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How about the Warranty of the item? |
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Some items have international warranty provided by the manufacturer, but it is not very common. |
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We provide 7 days (not include shipping period) money back guarantee for all items. |
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What happen if I receive a broken item? |
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Contact us to discuss the problem. We are happy to refund your money. |
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We provide 7 days (not include shipping period) money back guarantee for all items. |
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10) |
I live in Hong Kong too. Can I use your "We do the shopping for you" service? |
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Of course! |
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11) |
What is your terms and conditions? |
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We don't create and therefore we don't have our terms and conditions!!
Reason:-
We would like to provide a friendly relationship with our valuable customers. Should you have any queries, just simply discuss with us via email. All problems can be solved.
We provide 7 days (not include shipping period) money back guarantee for all items.
Even after 7 days of money back guarantee, you are still welcome to discuss with us via email. We can still consider refunding your money. |
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What is your policy? |
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We are committed to providing high quality services to our customer. In the delivery of professional services, we are committed to provide:-
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5 stars Customer Satisfaction with Six Sigma management methodology. |
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5 stars Payment Security by PayPal or wire transfer from your local Bank. |
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What is PayPal? |
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PayPal is an account-based system that lets anyone with an email address securely send and receive online payments using their credit card or bank account. |
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Is PayPal secure? |
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Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know. |
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15) |
Should you have any queries, please feel free to contact us. |
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webmaster@hkshop.com |
